Job Description – Apprentice Technician

Company: d&b solutions UK

Working Hours: 40-hour week over 5 days, out of 7

Duties and Responsibilities

To assist with the preparation, repair and maintenance of lighting, sound, and video equipment for hire and sales contracts, events and in the scenic workshop. Loading and unloading of trucks and the checking in of equipment. This gives our apprentices the grounding in our equipment and its maintenance and use-vital to a technical role in our industry.

The first six to twelve months are based in the warehouse departments to gain an understanding of the equipment, its maintenance and use.

Depending on your increasing ability, you will gradually work and attend onsite events with our Production Event Service department (including venues); setting up, operating and then striking live events.

Daily contact would be to the Supervisors/Managers in the departments you are attached to.

This apprenticeship is on the job training and some modular study which has to be completed during the apprenticeship. You will be given study time and time with an industry expert via the college, so you must also have the commitment to achieve the required modules. The portfolio you use to create and submit your work is online and there is no day release. We use specific training courses to achieve the necessary base skills and certification that is recognised and required in the industry. Our training provider is Access Creative.

Measures of Performance

• Course work and assessments as per the EDI schedule, vocational training courses and other training
• Other counselling and feedback sessions with the Dept. Manager(s)/HR/Workforce Director
• Performance within agreed performance standards
• High productivity and high standards of technical provision
• High standards of customer service in-line with our Core Values
• Accuracy and efficiency of any administrative/technical tasks
• Contribute to atmosphere and morale of the team
• Standards of housekeeping
• Exemplary conduct with internal and external customers by all methods of communication

Personal Behaviours

• Punctual and reliable
• Relating to others and working as a member of a team
• Enthusiastic, willing and flexible approach
• Common sense approach to problem solving
• Passionate about the technical industry and also improving service and standards
• Appropriate standards of grooming and personal hygiene
• Commitment to the apprentice programme, attending courses and the assessment framework.
• Be able to keep a sense of perspective and maintain a sense of humour under pressure; possesses stamina and resilience
• Maintain confidentiality at all times
• To carry out your duties/responsibilities in a manner that reflects the Core Values of the business at all times

Additional and unsocial hours

This will initially be a warehouse-based position. Although it will include some site work and venue placements. Your hours involve shift work, and although the normal shift for apprentices would be 8.00 to 17.00 or 09:00 to 18:00 we may ask you to do other shifts including, for example, 13:00 to 21:00. When you are working on live events this may be late at night, weekends or even overnight. Transport is arranged by us to get people home safely, and the working time directive breaks will always be given.

Duration of the apprenticeship

24 months