Operations Assistant

Job Title:                                            Operations Assistant
Hours:                                                 40 hours per week. Shift-based with flexibility required to meet seasonal demands, including occasional weekend and evening work. Overtime available.
Location:                                            SW19

The Role Summary:
We’re looking for a hands-on Operations Team Member to join our busy warehouse team. This is a physical, active role where you’ll be responsible for the accurate dispatch and return of professional lighting and events equipment. Working as part of a close-knit team, you’ll help ensure that equipment gets to and from shows on time, in perfect condition, and correctly documented.

This is a gateway role into the events industry – perfect for someone who enjoys physical work, stays calm under pressure, and wants to learn the business from the ground up. You’ll gain broad hands-on experience across our equipment and operations, opening up career progression opportunities whether that’s moving into supervision, specialising in technical workshops, or developing expertise in other areas of the warehouse.

The role is physically demanding – you’ll be lifting, carrying, moving equipment throughout the day. During quieter periods, you’ll also support other warehouse activities such as stock reorganisation and workshop projects, giving you valuable exposure across the whole operation.

Key Duties and Responsibilities:

Dispatch Operations

• Collect, check, and prepare equipment for dispatch according to job paperwork and system requirements
• Physically move equipment around the warehouse, load preparation areas, and organize for dispatch
• Verify equipment condition and functionality before dispatch, acting as a quality checkpoint
• Pack and protect equipment appropriately for transport to venue or client
• Work with the logistics team to load equipment safely onto delivery vehicles, working with delivery drivers – this is physically demanding work involving lifting and carrying throughout the day
• Update Hirehop system accurately to reflect equipment movements
• Report any equipment faults or missing items to the Operations Supervisor or technical workshops before dispatch
• Work with team members to meet tight dispatch deadlines, particularly during busy theatre production periods

Returns Operations

• Work with the logistics team to unload returned equipment from vehicles and move it to appropriate processing areas
• Receive and check returned equipment against paperwork, identifying any discrepancies
• Inspect equipment for damage and report any issues to the Operations Supervisor and relevant technical teams
• Assist the Workshops with cleaning and prepare equipment for storage or immediate re-dispatch
• Physically move and store equipment correctly in designated workshop locations.
• Process returns accurately in Hirehop, updating stock levels and equipment status
• Identify patterns in equipment damage or issues and bring these to the supervisor’s or workshop attention

General Warehouse Operations

• Maintain an organised, efficient work area using good housekeeping practices
• Follow all established procedures and work instructions to ensure accuracy and consistency
• Participate in daily team briefings, sharing information and raising any concerns
• Work collaboratively with team members across operations and other workshops
• Assist with stock counts and maintaining accurate inventory levels
• Support warehouse reorganisations, stock moves, and other projects during quieter periods
• Contribute ideas for improving processes and making work more efficient

Health, Safety & Standards

• Follow health and safety guidelines at all times, using manual handling equipment correctly
• Operate warehouse equipment safely including pallet trucks, scanners, and tablets
• Maintain d&b solutions quality and service standards in all activities
• Keep work areas clean, tidy, and safe for yourself and colleagues
• Report any safety concerns or near misses to your supervisor immediately

Defining success in this role:

• Achieves a high dispatch accuracy rate by ensuring equipment is picked, checked, recorded in Hirehop, and dispatched correctly and on time, with minimal errors, discrepancies, or missing items.
• Processes returned equipment accurately and within agreed timescales by updating Hirehop promptly, identifying and reporting discrepancies or damage, and ensuring equipment is available for storage, maintenance, or re-dispatch without unnecessary delay.
• Ensures equipment is dispatched in a clean, safe, and fully operational condition by consistently identifying and reporting faults or damage before dispatch or during returns processing, helping to minimise customer complaints and operational issues.
• Maintains an organised, safe, and efficient warehouse by ensuring equipment is stored in the correct locations, housekeeping standards are consistently met, and inventory records accurately reflect physical stock levels.
• Consistently follows health and safety procedures, actively contributes to team objectives, and supports operational efficiency by communicating effectively, identifying risks, and working collaboratively to meet deadlines.

Requirements for the Job:

Experience & Skills

• Willingness to undertake physical, manual work in a warehouse environment (training provided for equipment-specific tasks)
• Ability to stay calm and organised when working to tight deadlines
• Good attention to detail when checking equipment and processing paperwork
• Basic IT skills and comfort using computers, tablets, and handheld scanners
• Ability to follow procedures accurately and consistently
• Clear communication skills for working effectively with team members

Personal Attributes

• Positive, can-do attitude with willingness to learn
• Flexible approach to varying workload demands across different seasons
• Team player who collaborates well with others
• Reliable and punctual
• Professional manner when representing d&b solutions
• Adaptable to changing priorities and able to switch between tasks
• Comfortable with the physical demands of warehouse work

Practical Requirements

• Ability to work shift patterns that flex with seasonal demand
• Willingness to work occasional weekends and evenings during peak periods (particularly busy theatre production seasons)
• Comfortable working in a warehouse environment with temperature variations
• Physically capable of sustained manual handling including regular lifting, carrying, and moving equipment throughout the working day

Desirable

• Previous warehouse, logistics, or events industry experience
• Interest in or knowledge of professional lighting and events equipment
• Experience using inventory management or hire systems
• Understanding of the theatre or events production industry
• Forklift license or experience using powered warehouse equipment

d&b solutions team members are expected:

• To work alongside the members of other teams and communicate effectively
• To learn about the company and its activities in order to understand and deal with the customers
• Maintain d&b solutions confidentiality at all times
• To represent the company in a courteous and appropriate manner in all circumstances
• To follow correct procedures at all times and to follow the policies laid out in the staff handbook
• Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
• To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence

d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background.

We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society.

If you are interested in this opportunity please email your CV, Cover Letter, and Salary Expectations to [email protected]