Technical Service

Reliable Service from A Trusted Industry Leader

WL Technical Service engineers are respected and trusted throughout the industry to deliver the highest standard of maintenance and service solutions for your venue’s Lighting, Audio and Video equipment. Our team undergoes continuous training and is kept up to date with product developments thanks to our excellent relationship with leading industry manufacturers.

With clients ranging from the Royal Albert Hall and the Warner Bros. Studio Tour to Chichester Festival Theatre and ATT’s unique immersive training experience, our Service Team can provide technical support for your venue by designing a bespoke Annual Service Level Agreement to meet your specific venue needs with a transparent pricing structure to ensure you receive value for money.

Our Service Level Agreements typically include emergency support, annual services and preventative maintenance visits as well as portable appliance testing, dimmer and console servicing and LOLER/PUWER inspections.

View and contact our team today for more information. 

BESPOKE VENUE SERVICES

Complete bespoke testing, repair and maintenance repair services for your venue. Scheduled in advance these services either take place at your venue or equipment is collected for service at our facilities in SW London. WL can service all parts of your lighting and AV systems including lanterns, control desks, speakers and dimmers.  Our experienced Service Manager will guide you and advice on the appropriate services for your venue.

ANNUAL VENUE SERVICES PLAN

If you require regular service and maintenance of your venue’s theatrical or event lighting and AV system we recommend a WL Service Level Agreement. Each plan is tailored to suit your needs and will be priced according to the quantity and type of equipment, how often maintenance is required and added benefits like emergency callouts and telephone support. Our experienced SLA Account Manager will guide you through the process of designing your agreement.

ONE OFF PRODUCT REPAIR

We can provide product repairs for lighting and AV fixtures, control desks, networking accessories, effects equipment and more. WL is an authorised service centre for many top industry brands including Look Solutions, ETC, Martin Professional, Philips Strand, and Philips Vari-Lite. Prior to sending in any item for service please contact our friendly Technical Services Co-Ordinator who can discuss pricing, book your items in for service and issue a you a job number.

IN WARRANTY PRODUCT REPAIRS

We carry out repairs for products that have been purchased through WL and are still covered by the manufacturer’s warranty. All warranty repairs will first need go through our Sales department in order to confirm purchase date and warranty status. If your item is no longer covered by the manufacturer’s warranty, we can offer one-off product repairs.